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Topic: Business
Number of pages / Number of words: 16 / 4203
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From the literature reviewed (Purbey, Mukherjee & Bhar, 2007; Bourne, Mills, Wilco, Neely & Platts, 2000) the various measurement frameworks that were born out of that awareness are as below:

1) The Balanced performance measurement matrix.

Introduced by Keegan et al. (1989), this framework incorporates elements that are both internal and external as well as financial and non-financial...


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(1989), this framework incorporates elements that are both internal and external as well as financial and non-financial. While advocated as simple and easy to use, it does not however, make explicit links between the different dimensions of organizational performance. This unexpectedly made the measurement of performance of a system somewhat complex...


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