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Essay's paper info
Topic: Business
Number of pages / Number of words: 3 / 602
Essay's paper body

This system enable the customer to buy whatever he wants with only 1 click, and nothing else because all customer information including addresses, credit cards and shipping preferences are stored in a Data Warehouse, facilitating the check out process.

To enhance The customer experience the Website has a Live person Chat Software System where you can have immediate personalized help without needing to leave your computer...


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However if a customer decides to call the Call Center they have the choice to talk to a live operator by pressing 0 or go through the interactive Voice Response (IVR)

Also much attention is given not to have any customer turnoff in any part of the process. For example they always have a competitive price for the product preventing a Value turnoff...


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General points of the essay

Data mining in customer acquisition A RELATIONAL STUDY ON CUSTOMER SATISFACTION, TRUST , SWITCHING BARRIERS AND OVER ALL CUSTOMER RETENTION IN THE CONTEXT OF UNITREND LTD. Legal constraints regarding the usage of customer data. What is an "opt-in"? Information Technology And Quality Customer Service customer lifetime value analysis Analysis of Bank customer Internet, Internationalisation and Customer Value Creation - The Case of Medical Information On the Internet System Analysis and Design - Object and Process Modeling, and Stragies for System Analysis and Problem Solving Use of Credit Cards credit cards database and data warehouse Data warehouse schedule Large data warehouse Data Warehouse basic credit cards disadvantages

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