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Essay's paper info
Topic: |
Business
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Number of pages / Number of words: |
7 / 1907 |
Essay's paper body
However, profits have improved dramatically the past few years. Can anyone offer the business world an explanation and a way to balance all the metrics so that quality and delivery don't suffer while velocity improves?
Profit Equals Value
The explanation must begin with the customer if we want to unravel this Gordian knot...
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The entity that makes the decision to purchase the product or service is the customer. Everything else between that entity and the business or process you're trying to measure is either a downstream partner or a team member. Thinking of downstream functions as internal customers goes against value-stream thinking and should be avoided...
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General points of the essay
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