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Essay's paper info
| Topic: |
Technology
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| Number of pages / Number of words: |
12 / 3184 |
Essay's paper body
Technology also enables a company to interact with its customers in ways that provide value to the customer, as well as makes it easier for the customer to do business with them. However, leveraging this customer knowledge to make better business decisions and to be responsive to customers remains the responsibility of individual managers and workers at all levels within the company...
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The Internet has enabled a dramatic reduction in the cost of transactions and interactions among people and businesses, which in return has created a new set of expectations among customers. (Norris, 2000) Online customers expect shorter sales cycles, personalized information, quicker resolution of service issues, and added value at each stage of the transaction...
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General points of the essay
Delta, Northwest Airlines, and Vancouver Airport: The Business Value of Customer Self-Service Kiosks
The Customer Comes Second
A RELATIONAL STUDY ON CUSTOMER SATISFACTION, TRUST , SWITCHING BARRIERS AND OVER ALL CUSTOMER RETENTION IN THE CONTEXT OF UNITREND LTD.
A more customer oriented business
Customer Acquisition And Keeping Customers In Today’S Volatile Market
Customer Needs
Customer Satisfaction for Business-to-Business Professional Services
Customer
The LT Business Technology company
Customer Service
customer relationships
Information Technology And Quality Customer Service
What constitutes good customer service and makes a company in the fast food industry indispensable?
Delta, Northwest Airlines, and Vancouver Airport: The Business Value of Customer
delta and northwest airlines the business value of customer selfservice kiosks
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