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Topic: Business
Number of pages / Number of words: 5 / 1290
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Capozzoli states that "emotions are a very strong deterrent to communications and when trying to resolve a disagreement, the ability to communicate with the other persons) [sic] is critical" (1999). Once the emotional factor of the conflict has subsided, the cause(s) of the conflict must be explored...


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Objective exploration of the conflict is important to determine the source. Have there been personality or values conflicts? Perhaps the group has run out of resources or there has been a misinterpretation of goals.

Regardless of the specific cause, each member of the group needs to be "willing to discuss their perceptions of the situation and be willing to try to understand the other person's perception of the situation (Capozzoli, 1999)...


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